Why is my money still 'On Hold'?

Why is my money still 'On Hold'?

After 'Good Delivery', the transaction is required to be manually reviewed by our admins for additional security and may take a up to 7 days to appear in your balance. The better your reputation as a seller, the faster your earnings will get approved.

Withdrawals happen on Monday and Thursday where you should expect most of your earnings to be approved the day before withdrawal day. We try to accumulate all earnings to be approved at once to smoothen the process.

Example:
Seller A sold his account and buyer marked 'Good Delivery' on Monday
Expected time earning will be approved - same week Friday or Saturday, at the latest Sunday before Monday withdrawal.

 

Seller A sold his account and buyer marked 'Good Delivery' on Thursday
Expected time earning will be approved - Next Tuesday or at the latest Wednesday

Issues that may result in a delay on approving completed orders:
  1. Order has just been completed/confirmed less then 7 days before withdrawal day.
  2. Order has an ongoing dispute/uncertainty in the chat, and there is no delivery confirmation by the buyer

As you sell more and climb up your seller rank in ZeusX, your on hold duration will be shorten.

Example: Platinum tier seller on hold duration will be less than Gold tier seller and Gold tier seller on hold duration will be less than Silver tier and so on.

    • Related Articles

    • When do I get paid? How do I withdraw my money?

      How to Withdraw Congratulations! You have made your first sale! All you need to do now is to withdraw your money to claim your sweet profits. 1. Select your Payout option and fill up your details (click here) If you have any enquiries regarding your ...

    • General Rules for Selling on ZeusX

      Dos: ✔ Only communicate & deliver your details within ZeusXChat Sellers are not allowed to deliver account information on other communication platforms such as Discord, Skype, Facebook Messenger or WhatsApp and so forth. ✔ Be courteous and polite to ...

    • How do I get paid? What payout method is available?

      Currently we provide the following options: Bank Transfer (highly recommended!) - You just provide us with your bank details, and we will do the rest. Need a local bank account number (Swift code, IBAN, sort code and etc) Payoneer - You need a ...

    • Seller's Rules & Code of Conduct

      Sellers are required to fulfil the delivery within their stated delivery time Sellers need to deliver within the delivery time stated within their listing, unless the buyer agrees to delay due to unforeseen circumstances. Sellers are advised to set a ...